03-08-2007, 03:52 PM
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Junior Member
Join Date: Mar 2007
Posts: 2
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Zoom
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To say my Zoom whitening experience was less than satisfactory would be putting it mildly. I expected some discomfort with tooth sensitivity but did not expect to suffer blisters, sores and swelling on my inside bottom lip. The pain was at times unbearable. It hurt to eat or smile and took well over a week for the discomfort to subside. I was burned literally and figuratively. The miniscule amount of vitamin E gel they send you home with is insufficient to deal with burns of that magnitude.
Nobody in their right mind would undergo this treatment if the possibility of blisters, open wounds and sores was made known in advance as a ?normal? part of the procedure. Zoom obviously still has some kinks to work out because customers shouldn?t experience burning that result in open sores and blisters. This is dangerous and totally unacceptable.
Moreover, I question the ethics and integrity of the parent company that runs and owns Zoom. Because I was in such agony, I called the Zoom customer hotline on a Saturday. (I had the procedure on a Thursday, February 22.) I was told by Zoom to contact my local Better Business Bureau. When I asked them who owned Zoom, I was told they didn?t have that information. Do they have something to hide? I did research on the Internet until I found Discus Dental. In a subsequent conversation with the hygienist who performed the procedure, she alluded to an unsatisfactory response the first time she called the Zoom dentist hotline. She, of course, was concerned about the blisters.
I followed up with a call to Discus Dental the following Monday and spoke with a customer service rep there. I recounted my conversation with Zoom customer service and he said he would speak with them. He, of course, was more sympathetic but I?ve never gotten any follow up call, so I have no idea if he even spoke with them. A good customer service system would follow up with the customer or complainant. All in all, I am left with a very bad impression of their operation. I suspect they?ll play the blame game and blame the individual dentists rather than acknowledge any lack of proper training or support to the people who use their product.
Disappointingly, I can?t even say the pain was worth it because the color of my teeth has reverted to what it was originally. I followed post-procedure instructions diligently. Due to the blisters and pain, I didn?t eat as much for an entire week and drank liquids using a straw, thereby avoiding contact with tooth enamel. The initial results, which showed a noticeable improvement, seem to have faded.
I would never recommend Zoom to anyone.
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