Is PinkCherry Packaging, Shipping & Billing Discreet?

PinkCherry’s packaging and shipping are discreet, but some of their billing statements are not, and the shipping address can be traced to the parent company.
photograph of product tester abigail holding up a nondescript white bubble mailer from online sex toy store pinkcherry in her hand while smiling after placing an order to find out discreet the packaging, shipping, and billing really is
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Updated:January 2024

To determine if PinkCherry was a legit and trustworthy company (they are), we placed multiple orders and found that their packaging and shipping are mostly discreet but not all of their billing statements are.

Key Takeaways:

  • Packaging and shipping boxes from online sex toy company PinkCherry are extremely low-profile and plain, so no one who sees the box or envelope on your doorstep will know what’s inside.
  • The shipping label on a package from PinkCherry displays the sender as “Customer Service” with an address based in Las Vegas, Nevada; when searching for that location online, however, “PinkCherry Wholesale” is the first result associated with it.
  • Most billing statements from PinkCherry are discreet, listing “TBMBM” as the vendor (on bank and credit cards).
  • PayPal statements list PinkCherry by name, as the service doesn’t allow businesses to use an alias, but it also lists the details of your order — including the products you purchased, by name.

Our team placed several orders at PinkCherry to find out more about how discreet the process is and how orders are billed, packaged, shipped, and received.

We discovered that although every package is discreet, not all of PinkCherry’s billing statements are, and the shipping address on their packages can be easily traced back to PinkCherry through an online search if someone is curious enough to look.

That said, shopping at PinkCherry is easy — even if you’re trying to do so in secret — and we’ll tell you about everything you can expect with its billing, packaging, and shipping practices.

If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their packaging and billing practices to ensure discretion:

What Does PinkCherry Shipping And Packaging Look Like & Is It Discreet?

Like you, we were curious about how discreetly PinkCherry ships its packages, so we placed multiple orders — every single one arrived in plain mailers that were free from logos, company mentions, or other identifying marks.

What Does The PinkCherry Packaging Look Like?

photograph of two discreet white bubble mailer packages from adult toy store pinkcherry to show that they are completely discreet, arriving on your doorstep with no logos or mentions of the company name

Our PinkCherry shipping packages arrived discreetly in white plastic envelopes with no logos, images, or other identifying details on them.

Orders that feature larger, bulkier items may arrive in plain brown boxes — equally devoid of logos or even a company name.

→ If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their packaging and billing practices to ensure discretion.

What Does The PinkCherry Shipping Label Look Like?

close up photograph of the shipping label from a package sent from sex toy retailer pinkcherry, which the sender is listed as customer service with an address based in las vegas nevada

The shipping label on our packages did not say PinkCherry or display their logo anywhere.

The sender is listed as only “customer service” and has a Las Vegas, NV address.

PinkCherry’s website says this mailing address is not open to the public, but PinkCherry Wholesale and their parent company TBMBM US, Inc. appear in the search results when you Google the address.

screenshot of the google map result when searching for the sender's address on a pinkcherry shipping label: 6165 s valley view blvd las vegas nv 89118

This is something to be aware of if you think someone will see the PinkCherry package you received and be really curious about where it came from.

But overall, if you are looking to order adult items online without arousing suspicion, PinkCherry’s discreet shipping (sans label) should do the trick.

→ If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their packaging and billing practices to ensure discretion.

PinkCherry Shipping Speed And Notifications

PinkCherry shipping offers three different options, guaranteeing arrival in roughly six, seven, or 11 days depending on your location, and ships via UPS, Mail Innovations, and SurePost.

screenshot of shipping methods and speeds when checking out at sex toy store pinkcherry: standard shipping for $9.99, fast shipping for $15.00, and fastest shipping for $24.00

We selected Standard Shipping and received our orders 10 days after placing them — one day earlier than promised.

The company notes that next-day delivery is offered throughout most of Southern California and Nevada (likely due to its proximity to the shipping warehouse).

Orders should be placed by noon EST for same-day fulfillment.

Although a few PinkCherry shipping reviews raise some concerns, particularly regarding order accuracy (or sticky products), we received our items with no issues.

The company also offers free shipping on orders over $59.

  • Where Does PinkCherry Ship From?

PinkCherry orders ship from its warehouse in Las Vegas, NV, at least if you order within the United States.

  • PinkCherry International Shipping

PinkCherry’s website does not provide any information about international shipping.

It simply states that it makes “sales across North America” and offers no shipping options at checkout for international destinations.

PinkCherry does, however, ship to addresses in Canada through its Canadian website.

If you live overseas, international shipping from PinkCherry is possible if you use a parcel forwarding service.

→ If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their packaging and billing practices to ensure discretion.

What Do PinkCherry Billing Statements Look Like & Are They Discreet?

We placed orders using PayPal (NOT discreet) and a credit card (very discreet).

Here’s how it went.

If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their packaging and billing practices to ensure discretion:

How PinkCherry Purchases Appear On PayPal Statements

Our PayPal statement displayed TBMBM US, Inc. as the merchant and listed a phone number and email address without naming PinkCherry anywhere.

So far so good — but that’s where the discretion ends.

The full PayPal statement listed the exact item we ordered under the purchase details — a pair of Sex & Mischief Adjustable Handcuffs. 

Yikes!

screenshot of a paypal purchase history statement after placing an order at sex toy store pinkcherry, showing the seller info as being listed as tbmbm us inc, along with purchase details that include the items purchased, in this case sex & mischief adjustable handcuffs

→ If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their packaging and billing practices to ensure discretion.

How PinkCherry Appears On Bank/Credit Card Statements

Credit card shopping at PinkCherry is much more discreet in comparison to PayPal, in our experience.

Only the name “SP TBMBM” appeared on our credit card statement and there were no product details to be found anywhere.

screenshot of a credit card statement after making a purchase from online sex toy retailer pinkcherry, with the description of the transaction being listed as sp tbmbm

Between these two methods, is PinkCherry discreet?

The merchant info is discreet in either case, but you may want to pay using a credit or debit card if you share a PayPal account with someone and don’t want them to see all the dirty details about what you ordered.

Because they will.

→ If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their packaging and billing practices to ensure discretion.

  • What Payment Methods Does PinkCherry Accept?

PinkCherry accepts multiple payment methods, including:

  • Visa
  • MasterCard
  • AMEX
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

→ If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their packaging and billing practices to ensure discretion.

Pros And Cons Of Shopping At PinkCherry

Our shopping experience at PinkCherry was positive and fun, but as with all companies, it has its pros and cons.

PinkCherry Pros:

  • A huge selection of many different kinds of products
  • Reviews from real shoppers about certain products allow you to learn more about their quality, effectiveness, or use
  • An affordable price range with plenty of available discount codes
  • Discreet package arrival after placing an order
  • Discreet billing with credit and debit card purchases (only)
  • Convenient ordering and shipping for Canadian customers
  • Free shipping and gifts for orders that meet a certain minimum
  • The PinkCherry Rewards program allows you to earn points that eventually convert to gift cards with every item you purchase

PinkCherry Cons:

  • The shipping address on the mailing label is easily traceable to PinkCherry and its parent company
  • PayPal purchase history is not entirely discreet — it doesn’t mention PinkCherry by name but does list the items you bought
  • No shipping outside of North America (US and Canada)
  • No brick-and-mortar locations to shop in person
  • PinkCherry Rewards program points are not usable until you have first spent $500

Overall, we think there are more pros than cons to shopping at PinkCherry, but we’ve laid it all out here so you can be the judge.

If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their packaging and billing practices to ensure discretion:

Does PinkCherry Send Mail Or Catalogs?

PinkCherry has an email newsletter with info about its newest products, sales, giveaways, and discounts.

That said, PinkCherry does not send physical mail or catalogs so you won’t have to worry about anything arriving at your home.

As noted above, PinkCherry also has a rewards program where you can earn points with every order you place, but you have to spend a minimum of $500 before points can be redeemed.

If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their packaging and billing practices to ensure discretion:

Closing Thoughts

Overall, PinkCherry has a great selection of products, and its shipping, packaging, and billing are mostly discreet.

Still, it is important to note that the shipping address on their packages can be easily traced back to PinkCherry and its parent company.

Additionally, your PayPal statement may include the name of the item you purchased, as it did on our test purchase.

Finally, if you live outside of North America, PinkCherry is not ideal unless you’re open to using (and paying for) a parcel forwarding service.

Beyond these things, however, PinkCherry provides a nice online storefront and discreet shipping you can trust to keep your purchases a total secret until they arrive on your doorstep.

If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their packaging and billing practices to ensure discretion:

Editor’s Note: This article is part of our Everything PinkCherry hub, an in-depth and evolving resource that comprehensively explores and reviews all aspects of sex toy retailer PinkCherry from their website and discreet billing and shipping practices, to discount codes, and products they carry.