Is Lovehoney Legit? We Placed Multiple Orders To Find Out

If you’re wondering if Lovehoney is legit — the answer is yes! We placed multiple orders over several weeks to review their entire website and ordering process.
Screenshot Of Lovehoney Website's Front Page With "Is Lovehoney Legit" Text Overlay
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Updated:July 2023

When buying sex toys and accessories online it can be hard to tell if you’re actually buying from a reputable company.

Sex toys and lingerie make contact with your most sensitive areas, so you want to make sure you’re getting quality products from a legitimate company you can trust.

Lovehoney has been shipping happiness around the world for over 20 years, but can you trust their website and ordering process?

After placing multiple orders ourselves, we can say the answer to that is a resounding YES!

Take a look at our video below:

Receiving dozens of awards over the years, Lovehoney’s contributions to international trade have been so notable that the company was given two awards by none other than the Queen of England.

We trust the company so much, that we personally negotiated a special discount for our readers that will save you 15% instantly — sitewide and without exclusions — *using code AFF-WH15 at checkout.

In this review, we’ll take a closer look at everything you’ll find when shopping at Lovehoney and how the process works.

Editor's Note: When you purchase a product via an affiliate link (*) on our site, we earn a small commission at no extra cost to you. On behalf of our entire team, thank you in advance for your support!


Lovehoney: Who They Are And What To Expect When Shopping

Lovehoney was started in 2002 by founders Richard Longhurst and Neal Slateford.

In its earliest days, the online company operated right out of Longhurst’s bedroom in Bath, Somerset.

Today, however, Lovehoney offers over 400 self-branded products and they own many other sub-brands.

They even hold the official license to manufacture and distribute sex toys based on E.L. James’ hit erotica series Fifty Shades of Grey. 

Lovehoney is only accessible online, although the store experimented with its first pop-up “brick and mortar” location around the holidays in 2019.

Products Carried By Lovehoney

“The Sexual Happiness People” at Lovehoney offer everything from vibrators to BDSM gear, to lingerie, condoms, and even Advent calendars — and their products range from high-end to budget-friendly.

Four-Panel Collage Featuring Various Lovehoney Product Categories

Aside from their own brand, Lovehoney stocks popular sex toy brands like Womanizer, We-Vibe, Fifty Shades of Grey, Doc Johnson, LELO, Fleshlight, Hitachi Magic Wand, and Tenga, among many others.

Lovehoney carries:

You’ll find every type of vibrator available in their product listings including but not limited to wand vibrators, rabbits, egg vibrators, bullet vibrators, and clit suckers.

Lovehoney also offers penis pumps, sex dolls, vibrating panties, handcuffs and bed restraints, dildos, strap-ons, condoms, and lube.

You’d be hard-pressed to find a gap in Lovehoney’s product list!

Lovehoney’s lingerie offerings are expansive, to say the least — and they’re superbly constructed.

Our editor-in-chief purchased one of Lovehoney’s Bra Sets* and noted that the materials and construction were high-end department store quality — luxurious, but durable as well.

Lovehoney also offers plenty of seasonal thrills, such as their highly sought-after Advent Calendars.

No matter what you’re in the mood for — or when — you’ll find it all at Lovehoney.

If you’re ready to purchase from Lovehoney right now, we negotiated an extra *15% discount using the code AFF-WH15 after reviewing and vetting their packaging and billing practices to ensure discretion.

Ordering Process At Lovehoney

The Lovehoney website features a pretty standard setup with product categories listed along the top of the homepage on desktop or through a hamburger menu in the upper right-hand corner on mobile.

Screenshot Of The Search Menu At Lovehoney, Mobile View

Hovering your mouse over each category (on desktop) will show you the sub-categories like Best Sellers, New In, or toys organized by type and style.

Screenshot Of The Expanded Menu (Mobile View) On Lovehoney's WebsiteOn mobile, these subcategories are accessed by clicking on the category itself.

One of my favorite features of the Lovehoney website is that below each product, the ratings and honest reviews from customers who bought that product are shared openly — good or bad.

Regardless of how you’re accessing Lovehoney’s site, the shopping basket sits in the top right-hand corner, which you can click once you’re ready to check out.

My fellow writer, Julia Wolov, and our editor-in-chief, Alison Huff, both made purchases from Lovehoney to test its discretion.

You can read more about their experiences here.

Although Lovehoney is a UK-based company, they have shipping centers all over the world to make sure the delivery process is quick and painless once you complete your purchase.

Lovehoney customers in the US, UK, Canada, Germany, France, Spain, Australia, and New Zealand have a storage facility in their region and even a dedicated subsite to browse online.

If you are living outside of these regions, you can still have Lovehoney toys shipped to you for a reasonable fee.

Plus, Lovehoney accepts all major currencies with no extra fees attached.

Returns & Refunds At Lovehoney

All products purchased from Lovehoney are covered by a one-year warranty and will be replaced if they break during the first year of ownership and use.

And they stick to it like glue.

Lovehoney has a score of 4.4 (Excellent) on Trustpilot with over 16,000 reviews.

One reviewer spoke about Lovehoney’s great warranty policy, explaining:

“One of the items I purchased did not work. I sent a request to return this item. I stated that I would reorder [the] stated item. Lovehoney sent out [a] new item and I was instructed to properly destroy [the] non-working item…did not have to go the trouble of returning. This is amazing customer service…as always!”

Lovehoney’s philosophy is simple: “If you’re not happy, we’re not happy.”

If your order something from Lovehoney, you have 60 days to return it if you decide you don’t like it.

When arranging your return, simply choose “I changed my mind about the product” as your reason for the return and shipping is free!

Additionally, the company’s 100-Day Money Back Promise ensures a refund on a single item if you try it and find that it “hasn’t enhanced your sexual happiness.”

Screenshot Of Banner Displaying Lovehoney's 100-Day Promise

It’s important to note, however, that the number of refunds you can receive under the 100-Day Money Back Promise is limited at Lovehoney’s discretion.

In other words: Don’t abuse that kindness as a means of trying stuff for fun (and for free).

Is Lovehoney Discreet?

Although buying sex toys is nothing to be embarrassed about (plenty of people do it every day!), most folks don’t want the arrival of their new butt plug to be announced to all of their neighbors.

Lovehoney prioritizes discreet, unmarked boxes to ensure your privacy and peace of mind when ordering their products.

We know this for certain, having tested it ourselves.

Aerial Photograph Of Plain Brown Shipping Box From Lovehoney On Wood Floor

Lovehoney sends out their toys in sturdy, unmarked cardboard boxes.

Some smaller items are rumored to be mailed out in plain, heavy-duty padded envelopes — although not always.

Our editor-in-chief noted that a single pair of lacy underwear she’d ordered arrived in a small box, rather than a padded envelope.

All packages received from Lovehoney will have a discreet shipping label that only lists their Atlanta, GA warehouse as the return address (if you’re in the United States).

The name “Lovehoney” is not printed anywhere on the shipping label. The packages appear as having been sent by LH Trading.

Photograph Of Lovehoney Shipping Box With Zoomed In Inset Of Shipping Label

That said, the billing is mostly discreet.

As we discovered, credit and debit cards list purchases as being made from LH Trading, however, PayPal lists them as Lovehoney — an important thing to note if that’s a concern.

Pros & Cons Of Shopping At Lovehoney

Shopping at Lovehoney offers a number of benefits over its competitors, however, it’s important to note that it does have its share of disadvantages — however slight.

Lovehoney Pros:

  • A truly massive selection of products at a range of price points to suit anyone’s needs
  • Fast shipping within the US
  • Products arrive in discreet packaging — always
  • A fantastic warranty policy ensures your satisfaction
  • 60 return policy if you change your mind
  • 100-Day Money Back Promise ensures a refund on any single item if you find it has not enhanced your sexual pleasure (limited at their discretion)
  • Amazing customer service that is fast and responsive if you experience any problems with an order

Lovehoney Cons:

  • PayPal isn’t entirely discreet
  • Longer shipping on international orders
  • No brick-and-mortar locations to shop
  • Even tiny things, such as a single pair of underwear, seem to arrive in boxes (in our experience)

Overall, the benefits of shopping at Lovehoney far exceed the minor inconveniences that may come with it, depending on your needs.

Discounts At Lovehoney

*Using the code AFF-WH15 at Lovehoney will save you 15% sitewide right now — no exclusions — a specially negotiated discount we secured after independent review.

That code should be entered at checkout:

Screenshot Of The Area Where You Enter Coupon Codes When Checking Out At Lovehoney

Once added successfully, you’ll see a notification of the discount applied along with the amount  you saved:

Screenshot Displaying Successful Entry Of Discount Or Coupon Code At Lovehoney During Checkout

Additionally, Lovehoney always has items on sale and usually has some kind of discount running for their customers.

For instance, at the time of this writing, they were running an Up To 70% Off deal on select items.

Screenshot Of A 70% Off Sale Advertisement On The Lovehoney Website

Not only that, but *students always get 20% off because if anyone needs some stress relief, it’s a hard-working college kid!

You can also get 15% off on your order when you sign up for emails.

Screenshot Of An Email Sign Up Form At Lovehoney, Offering A Discount For Doing So

Lovehoney also runs other deals like free shipping when your order is over $49.

Basically, any time you want to save a buck, it’s easy to do when shopping at Lovehoney!

In Conclusion

If you’re still wondering if Lovehoney is legit — the answer is yes!

Lovehoney has been manufacturing and distributing quality sex toys and accessories for decades.

With an easily navigable website on mobile and desktop, a selection of products catering to every preference, discreet shipping, and a risk-free return policy, Lovehoney is one of the top sex toy websites in the world.

In a nutshell, Lovehoney has been around for as long as they have for a reason!

If you’re ready to purchase from Lovehoney right now, we negotiated an extra *15% discount using the code AFF-WH15 after reviewing and vetting their packaging and billing practices to ensure discretion.

Editor’s Note: This article is part of our Everything Lovehoney hub, an in-depth and evolving resource that comprehensively explores and reviews all aspects of sex toy retailer Lovehoney from their discreet billing and shipping practices, to discount codes, and products they carry.

When you purchase a product through an affiliate link (*), we earn a small commission at no extra cost to you. On behalf of our entire team, thank you in advance for your support!

Discuss Shopping At Lovehoney

Have you ever shopped at Lovehoney before, or are you curious about doing so? If you’ve made a purchase from Lovehoney in the past or if you’re simply wondering how discreet they are, share your thoughts and experience with others!

Lend your voice to this topic by clicking on the “Discuss” link/button that appears at the end of this article.

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I graduated with degrees in Communications and Gender & Women’s Studies from UW-Madison in 2014. After college, I moved to Chicago to pursue...