Is PinkCherry Legit? We Placed Multiple Orders To Find Out

Is PinkCherry a legit and trustworthy company? The short answer is yes! We placed multiple orders to review their entire website and ordering process.
blurred screenshot of pinkcherry's website with a bright pink label over the center with the company's cherry logo and the text "is pinkcherry legit"
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Updated:January 2024

PinkCherry is a legit online-only adult retailer that sells everything from vibrators to lingerie — offering discreet shipping and (mostly discreet) billing, as we discovered after placing multiple orders on their website.

Take a look at our video below:

Key Takeaways: 

  • PinkCherry offers more than 10,000 products on its website, including toys and sexy gear for men, women, and couples of all sexperience levels from beginner to seasoned pro.
  • Shopping the PinkCherry website is easy and the ordering process is secure and discreet, with the company labeled as “TBMBM” on most billing statements and the shipping label displaying only “Customer Service” as the sender.
  • Unfortunately, PinkCherry does not accept exchanges or returns on items unless they are defective, and if you proceed with the request, you’re responsible for the cost of shipping the item back to the warehouse.
  • Although PinkCherry sells adult products online (only), shipping is limited to North America.

If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their website and shopping experience to ensure discretion:

Fun Fact:

In 2022, the company won the XBiz Online Retailer of the Year award.

In this review, we’ll take a closer look at everything you need to know when shopping at PinkCherry and how the process works.

PinkCherry: Who They Are And What To Expect When Shopping

Founded in 2007, PinkCherry is an online (only) adult retailer that has sold more than a million products and prides itself on competitive pricing.

As one of the largest retailers of adult novelties and lingerie in North America with offices in Las Vegas and Toronto, PinkCherry offers more than 10,000 products.

Well known for having some of the lowest prices on sex toys, the company distributes from massive warehouses that are kept exceptionally well-organized and clean.

After shopping at PinkCherry ourselves, here’s what we learned about their products, ordering process, and returns and refund policy.

If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their website and shopping experience to ensure discretion:

Products Carried By PinkCherry

PinkCherry offers a wide variety of adult novelty items, including vibrators, lingerie, BDSM gear, and personal lubricants.

You can conveniently navigate these products by category but you can also navigate the website based on the group the product may belong to:

screenshot of four categories of products carried at sex toy retailer pinkcherry with bright pink buttons labeled from left to right, top to bottom: shop women, shop men, shop couples, shop beginners

PinkCherry carries: 

  • Vibrators
  • Sex Toys
  • Adult Games
  • Lingerie
  • Personal Lubricants
  • BDSM Gear
  • Male Toys
  • Sex Dolls
  • Sexual Wellness Items

screenshot of the mobile view of the bdsm categories on the sex toy store pinkcherry website with a listing to shop by type: whips and crops, wrist and ankle cuffs, pleasure masks and dress up play, restraints, cock and ball devices, nipple stimulators and clamps, starter bdsm kits, swings and suspension, leather, electro stim, tools and accessories, men's wear, leashes and collarsYou can find nearly any type of vibrator, male masturbator, dildo, or anal and prostate toy imaginable on their website.

PinkCherry’s BDSM selection is particularly impressive.

This category even includes bondage kits and BDSM starter sets, which are perfect for beginners.

In addition to adult games and activities, PinkCherry offers a fun range of novelty toys and party supplies, many of which would make a great gift for the more adventurous people in your life.

(Though maybe not for your mother-in-law or your boss!)

And as for sexual wellness, PinkCherry has unique pelvic health items such as kegel balls, an impressive array of massage products, gender expression and affirmation items, and more.

No matter who you are or what you’re into, PinkCherry is sure to have something that suits your fancy.

→ If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their website and shopping experience to ensure discretion.

Ordering Process At PinkCherry

We placed orders with PinkCherry to experience the process firsthand and see whether the billing and shipping really were discreet.

The ordering process at PinkCherry is fairly standard for an e-commerce platform.

Once you’ve added your desired items to your shopping cart, you can click the shopping basket in the top right-hand corner to check out.

screenshot of the sex toy store pinkcherry website mobile view displaying that the shopping cart icon is in the upper right corner of the screen

It is worth noting that a product’s rock-bottom sale price may not automatically show up at checkout unless you manually add the offer code that is associated with it when there is one.

We discovered this when shopping ourselves — during the holiday season, an item that was marked down to $79.90 was advertised as being available for just $39.95, noting that the price was after the offer code.

screenshot of an advertisement on the sex toy store pinkcherry website featuring a sale on the pinkcherry rose vibrator with a 67% off sticker and special discount code

When it was placed in the cart, however, the $79.90 price was listed — the offer code didn’t apply on its own.

screenshot of a sale item on the pinkcherry website in the online checkout to show that discount codes do not automatically apply and you need to enter codes manually to get the deal

If you’re shopping and there is a discount code available, make sure to write it down so you can enter it at checkout — it won’t be applied automatically.

PinkCherry is a Las Vegas, NV-based company that ships throughout North America and has an office in Toronto, Canada.

Canadian customers should order directly from the PinkCherry Canada website.

→ For more read: Is PinkCherry Packaging, Shipping & Billing Discreet?

→ If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their website and shopping experience to ensure discretion.

Returns & Refunds At PinkCherry

Unfortunately, PinkCherry does not accept returns or exchanges unless the item you receive is defective.

They claim that an item is considered to be “used” from the moment it leaves their warehouse — no matter what it is.

If you realize your item is defective within 30 days of purchase, you can contact PinkCherry to receive a Return Merchandise Authorization number.

PinkCherry reviews are somewhat mixed when it comes to customer support, but when you receive the number you can return your item in exchange for a replacement.

The downside is that you will be responsible for the cost of shipping the item back to PinkCherry.

Unlike other online retailers, such as Lovehoney, or Adam & Eve, PinkCherry does not offer any kind of warranty or satisfaction guarantee beyond the first 30 days.

→ If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their website and shopping experience to ensure discretion.

Pros And Cons Of Shopping At PinkCherry

After making multiple purchases from PinkCherry, we have discovered a few things you should consider before you place an order yourself.

PinkCherry Pros:

  • A huge selection of many different kinds of products
  • Reviews from real shoppers about certain products allow you to learn more about their quality, effectiveness, or use
  • An affordable price range with plenty of available discount codes
  • Discreet package arrival after placing an order
  • Discreet billing with credit and debit card purchases (only)
  • Convenient ordering and shipping for Canadian customers
  • Free shipping and gifts for orders that meet a certain minimum
  • The PinkCherry Rewards program allows you to earn points that eventually convert to gift cards with every item you purchase

PinkCherry Cons:

  • The shipping address on the mailing label is easily traceable to PinkCherry and its parent company
  • PayPal purchase history is not entirely discreet — it doesn’t mention PinkCherry by name but does list the items you bought
  • No shipping outside of North America (US and Canada)
  • No brick-and-mortar locations to shop in person
  • PinkCherry Rewards program points are not usable until you have first spent $500

Overall, we would shop at PinkCherry again.

However, we would recommend reading product reviews extra carefully before placing an order due to PinkCherry’s less-than-generous returns and refunds policy.

If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their website and shopping experience to ensure discretion:

Is PinkCherry Discreet?

For the most part, yes — PinkCherry packages are discreet but not all purchase methods are.

We explain all of that and more here, but you can also watch our video below:

We placed multiple orders within the United States and received white, unmarked envelopes.

photograph of two discreet packages from sex toy vendor pinkcherry, featuring white padded envelopes with no logo or company name listed on them to show how discreet they are when you place an order at pinkcherry

The name “PinkCherry” and their logo are not printed anywhere on the shipping label and the sender is simply listed as “customer service” from an address in Las Vegas, NV.

PinkCherry’s billing, on the other hand, is mostly discreet but not always.

→ For more, read: Is PinkCherry Packaging, Shipping & Billing Discreet?

If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their website and shopping experience to ensure discretion:

Discounts At PinkCherry

PinkCherry almost always runs sales and offers discount codes for their customers.

At the time of this writing, for example, they are offering 30% off sitewide and up to 80% off sale items.

A discount code (if used) should be entered in the “gift card or coupon code” field on the right-hand side at checkout:

screenshot of the gift card/coupon code field during checkout at online sex toy store pinkcherry

PinkCherry also offers big student discounts through Student Beans.

screenshot of the sign up advertisement for student discounts at online sex toy store pinkcherry, offering up to 80% off on top brands and 22% savings for college students through student beans

To access the student discount, you’ll need to register by signing up and verifying your status as a student with Student Beans.

Additionally, PinkCherry runs contests regularly, providing a way for its customers to win free sex toys.

Plus, as noted above, the PinkCherry Rewards program allows you to earn points with every item you purchase that eventually convert to gift cards.

Each point is worth 1 cent so for every 100 points you accumulate, you’ll receive $1 towards future purchases.

It’s worth noting, however, that points earned from the rewards program can and do expire.

If your account is inactive for 12 consecutive months (meaning no points are acquired through purchases or redeemed), they will all expire.

If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their website and shopping experience to ensure discretion:

Closing Thoughts

Is PinkCherry a legitimate company? Yes, it is!

PinkCherry has an impressive number and variety of products and an easily navigable website.

Their ordering process was secure and trustworthy, and we received everything we ordered right on time.

Although its returns and refunds policy leaves us wanting more, the reviews on the PinkCherry website from other customers are helpful and the company does at least provide exchanges for defective products.

Overall, we had a great shopping experience at PinkCherry and consider it a great place to explore interests new and old.

If you’re ready to purchase from PinkCherry right now, we negotiated an extra 20% discount sitewide (and 50% discount on clearance items) using the code WHEALTH after reviewing and vetting their website and shopping experience to ensure discretion:

Editor’s Note: This article is part of our Everything PinkCherry hub, an in-depth and evolving resource that comprehensively explores and reviews all aspects of sex toy retailer PinkCherry from their website and discreet billing and shipping practices, to discount codes, and products they carry.